Speaker, Author, Life Organizer Extraordinaire!

What Does It Really Take To Make The Move?

Your clients and potential residents are overwhelmed, tired, frustrated, scared, vulnerable and sad. 

They don’t want to say goodbye to their favorite couch or the fine china. But, the 7-foot-long lime-green plastic-covered couch just is not going to fit in their “new” place and they won’t be giving dinner parties any time soon.

There are junk drawers, closets and cabinets, attics and basements, garages and sheds and outhouses that have turned into sheds that have not been touched in 30+ years…but are chock full of memories of who they were and what they did every day.

Some of the topics that will be discussed: 

• What are you thinking when a prospective resident/patient comes through the door of your community or health care facility?
• What are they (the prospective new residents/patients) saying but really thinking?                       
• Who is your competition? (Answer: Not the health care community down the road.)
• What is empathy (not to be confused with sympathy) and how do you get some? 
• Making the move easierphysically for the parents, families and friends.
• Making the move easieremotionally for the parents, families and friends.
• Set the Tone–Exceed Expectations—Make a Difference!

Objectives:

• Create a better understanding of what it really takes to make the move—emotionally and physically for the older adults and their families to a new community.
• Get back to basics: Remember why you got into this business in the first place.
• Put humanity back into the business.
• Improve communication and understanding. Don’t look and feel like the "Walmart Greeter."
• Be motivated to create a real sense of community in the communityresulting in improving census building and customer service. 
• Create/Increase empathy (not sympathy) among staff.

Call 860-918-0709 for more information!

                                                                                                        © Lynn McPhelimy, 2017. All rights reserved.

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© 2012 All rights reserved. Lynn McPhelimy
Author, Motivational Speaker, Consultant
Palm Tree Creative