Speaker, Author, Life Organizer Extraordinaire!

What Does It Really Take To Make The Move?

Your clients and potential residents are overwhelmed, tired, frustrated, scared, vulnerable and sad. 

They don’t want to say goodbye to their favorite couch or the fine china. But, the 7-foot-long lime-green plastic-covered couch just is not going to fit in their “new” place and they won’t be giving dinner parties any time soon.

There are junk drawers, closets and cabinets, attics and basements, garages and sheds and outhouses that have turned into sheds that have not been touched in 30+ years…but are chock full of memories of who they were and what they did every day.

Some of the topics that will be discussed: 

• What are you thinking when a prospective resident/patient comes through the door of your community or health care facility?
• What are they (the prospective new residents/patients) saying but really thinking?                       
• Who is your competition? (Answer: Not the health care community down the road.)
• What is empathy (not to be confused with sympathy) and how do you get some? 
• Making the move easierphysically for the parents, families and friends.
• Making the move easieremotionally for the parents, families and friends.
• Set the Tone–Exceed Expectations—Make a Difference!

Objectives:

• Create a better understanding of what it really takes to make the move—emotionally and physically for the older adults and their families to a new community.
• Get back to basics: Remember why you got into this business in the first place.
• Put humanity back into the business.
• Improve communication and understanding. Don’t look and feel like the "Walmart Greeter."
• Be motivated to create a real sense of community in the communityresulting in improving census building and customer service. 
• Create/Increase empathy (not sympathy) among staff.

Call 860-918-0709 for more information!

                                                                                                        © Lynn McPhelimy, 2017. All rights reserved.

Return to Presentations & Workshops

Everyone needs to experience Lynn’s talks. - J.M.

Lynn is high energy! - D.B.

Another career for Lynn should be life comedienne! Very interesting and entertaining at the same time. -

I just finished watching your program on tv. I was completely engrossed by the remarkable stories that you told not only about your life but from people that have shared their stories with you. I think filling out your book is an excellent project for me and my family to work on. I recently lost my aunt, my mother's sister, and watched as my mother had to deal with her belongings and insurance policies. It was at that time that I realized that I didn't have a clue what my 78 year old mother would want if she passed before me. So with that in mind, I wanted to write and thank you for that very clear, often funny, and much needed gift I got from your program on public television.I saw on your website that you are working on another book and I am looking forward to reading it! The way you presented the information gives people the permission to talk openly and that's what my family needs. I am as I write this about to order the book from your website. - J.G.

Thank you for opening up our eyes and our hearts! - L.K.

Excellent. Refreshing! Funny & true. Poignant (heart) Thank you! -

As seen on:

Mailing List Signup

© 2012 All rights reserved. Lynn McPhelimy
Author, Motivational Speaker, Consultant
Palm Tree Creative