Privacy Policy

1. Introduction

Moving & More LLC (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

By using our services or website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

  • Contact Information: First and last name, email address, phone number, mailing address
  • Service Information: Moving dates, origin and destination addresses, inventory details, special requirements, coaching session notes, webinar attendance records, course enrollment and progress data, Zoom meeting recordings and transcripts, workshop participation, consultation appointment details, life planning documentation, downsizing preferences, family member contact information, transition timelines, accessibility requirements, health considerations relevant to services, emergency contact information, service customization preferences
  • Payment Information: Credit card information, billing address, payment history
  • Communication Records: Emails, chat logs, phone call records, customer service interactions
  • Account Information: Username, password, account preferences, service history

Basic Data Collection for Security and Site Operation

We do not use analytics tools or tracking technologies on our website. However, our web hosting provider may automatically collect basic technical information such as IP address, browser type, and operating system to ensure security and proper website operation.

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

  • Providing moving, coaching, consulting, and educational services you have requested
  • Scheduling and coordinating moving services, coaching sessions, webinars, courses, and workshops
  • Facilitating Zoom meetings, virtual consultations, and online learning platforms
  • Processing orders from our online store and managing product fulfillment
  • Delivering digital products, courses, and educational materials
  • Providing life organizing and transition planning services
  • Offering downsizing and decluttering guidance
  • Conducting assessments and creating personalized service plans
  • Communicating with you about your service requests and progress
  • Processing payments and managing billing for all services and products
  • Providing customer support and resolving issues across all service areas
  • Maintaining records of coaching sessions, course completion, and service outcomes

Business Operations

  • Improving our services and website functionality
  • Conducting internal research and analytics
  • Maintaining security and preventing fraud
  • Complying with legal obligations and regulations
  • Managing our business relationships

Marketing and Communications

  • Sending service updates, confirmations, and notifications for all services
  • Providing course updates, webinar announcements, and educational content
  • Sending coaching session reminders and follow-up materials
  • Delivering digital downloads and online store product information
  • Providing promotional offers and marketing communications for services and products (with your consent)
  • Conducting customer satisfaction surveys and feedback collection
  • Informing you about new services, courses, workshops, or products
  • Sharing relevant life planning and organizing tips and resources
  • Notifying you of upcoming webinars, events, and educational opportunities

4. Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors and financial institutions
  • Moving equipment and vehicle providers
  • Insurance providers
  • Video conferencing platforms (Zoom, etc.) and online learning management systems
  • Email marketing and communication platforms
  • E-commerce and online store platforms
  • Digital product delivery services
  • Cloud storage and backup services
  • Customer relationship management (CRM) systems
  • Webinar and event hosting platforms
  • IT service providers and website hosting companies
  • Marketing and analytics service providers
  • Legal and professional service providers
  • Shipping and fulfillment services for physical products

All third parties are contractually bound to maintain the confidentiality of your information and use it only for the specified purposes.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity, subject to the same privacy protections.

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal process, court orders, or regulatory requirements
  • Protect our rights, property, or safety, or that of our users or the public
  • Investigate fraud or security issues
  • Enforce our terms of service or other agreements

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Access and Correction

You have the right to access, update, or correct your personal information. You may do so by contacting us using the information provided below.

Opt-Out Rights

You may opt out of receiving marketing communications from us by:

  • Clicking the “unsubscribe” link in promotional emails
  • Contacting us directly with your request
  • Updating your communication preferences in your account settings

Data Deletion

You may request deletion of your personal information, subject to legal and business requirements for record retention.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and the purposes for which it was collected.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

8. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

9. State Privacy Rights

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

Other State Rights

Residents of other states may have additional privacy rights under applicable state laws. Please contact us to learn more about your specific rights.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification to your registered email address
  • Providing notice through our services or other communication channels

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Moving & More LLC
PO Box 105
Rockfall, CT 06481]

Email: Lynn@MovingandMoreCT.com

For specific privacy-related inquiries or to exercise your rights, please include “Privacy Request” in the subject line of your email.

This Privacy Policy is effective as January 2025 and applies to all information collected by Moving & More LLC.